Assisted Access (AA)

Hello Assisted Access guests, the Assisted Access team is looking forward to welcoming you to Amaroo 2025!

Here is some information to help you prepare for the event. If you still have questions you can reach out via the Help Desk.

Amaroo is a unique natural environment which can be challenging, especially for people with disabilities or health issues. Please check in with your medical practitioner before you decide to attend, keeping in mind the extreme temperatures and rough terrain.

Assisted Access includes guests who use a wheelchair, electric scooter or walker and those with difficulty getting on/off a bus.

Support for Assisted Access guests will include:

designated parking in the car park close to the main entry
a low floor bus from the Welcome Hall to the Pavilion and the Pavilion to the Amphitheatre and return
a wheelchair van from the Welcome Hall to the Pavilion and the Pavilion to the Amphitheatre return
a shade tent
the same Assisted Access seating in the Amphitheatre for all events
support for guests getting on and off the bus and getting to their seating.

Register for Assisted Access

The Assisted Access register will close on Friday August 22nd, so that we can confirm suitable buses.

Seating

By registering for Assisted Access, you, and your carer if they are going to sit with you, agree to be seated within the designated Assisted Access area of the Amphitheatre. You will be seated in the same seat throughout the event.

Change to wheelchair Location

Wheelchairs will now be located at the rear of the Amphitheatre. This is to allow for safer access for guests in wheelchairs and electric scooters. There will be seating for carers if required.

Transport

There will be a low floor bus provided for Assisted Access (AA) guests. Please only register for AA if you have mobility issues that make it difficult for you to climb steps into a bus without assistance. This is a free service.

There is limited capacity on the low floor bus. Please be aware that if a second run is required there will be a wait time until the bus returns.

If you simply need transport up the hill to the Amphitheatre, there will be shuttle buses provided by general transport, freely available to everyone.

Accommodation

For your accommodation requests or enquiries, please contact Accommodation on the Help Desk.
The Assisted Access team cannot help with Accommodation questions.

If you choose to stay on site, you need to be able to get from your accommodation to the Pavilion for meals etc. using the regular shuttles. There is no AA shuttle in the campgrounds.

Assisted Access (AA) FAQs

Q. Is AA seating located towards the rear of the Amphitheatre and will I have the same seat each day?

Yes, you will be allocated the same seat for each day. AA seating is at stage right towards the rear of the Amphitheatre.

Q. Does my carer have to sit with me or can they use general seating?

Your carer may choose to sit with you or in general seating. If they will be seated with you, please provide their details when you complete the AA registration.

Q. Will AA have their own transport this year?

Yes. A low floor bus is provided on site only.

Q. Can my carer use the AA transport rather than the general transport shuttles to the Amphitheatre?

Priority will be given to AA guests. There will be general transport shuttles to the Amphitheatre.

Q. Where do we pick up our AA wristbands from?

From the AA shade tent in the Pavilion.

Q. I am staying on site. Will the AA transport take me to the Event from my Campground?

No, AA transport to the event will be from the Pavilion. There are general transport shuttles from the campgrounds to the Pavilion.

Q. I have now completed the AA Registration Form, but have not received a response, what should I do?

You should have received an on-screen automatic response which is the confirmation. Please check that you completed the AA registration process.

Q. Can you supply a wheelchair or mobility aid for me to use on-site?

No, we do not supply mobility aids. If you require one, please bring it with you. It is possible to hire wheelchairs locally. Country Care Ipswich (07) 35197600 deliver to Ivory’s Rock and collect after the event.

Q. How do I contact the Amaroo Assisted Access Team?

Please send a message to the Help Desk under the Assisted Access heading.